ComfiSkin vs Curology
Curology sells prescription skincare by subscription, billed per 60-day shipment, with no returns and strict cancellation rules. ComfiSkin is a free app that sells nothing and helps you understand any product you use.
- No returns or exchanges
- Refund guarantee needs two photo check-ins within 90 days
- Cancel 2 business days before it ships
- Disputes go to individual arbitration
The short answer
Curology bills its Custom Formula at $59.90 per 60-day shipment. It doesn’t accept returns, its refund guarantee only applies if you’ve completed two photo check-ins within 90 days, you must cancel two business days before a shipment, and disputes go to private arbitration. The BBB lists 89 complaints in three years, and on Trustpilot one in five reviews is one star.
What that means: if your skin needs a prescription, Curology is one option, but read the billing rules first. For understanding the products you use, ComfiSkin is free, with nothing to cancel.
Side by side
| ComfiSkin | Curology | |
|---|---|---|
| What it costs | Nothing | $29.95 a month, billed as $59.90 per 60-day shipment1 |
| Returns | Nothing to return | None accepted2 |
| Refunds | Nothing to refund | Only with two photo check-ins within 90 days3 |
| Cancelling | Nothing to cancel | Two business days before a shipment4 |
| BBB complaints, last 3 years | None | 895 |
| Prescription treatment | No | Yes, from licensed providers |
The small print adds up
Curology’s Custom Formula costs $29.95 a month, billed as $59.90 for each 60-day shipment, with the first full invoice 30 days after your trial order.1 It “does not accept or process returns or exchanges”.2 Its refund guarantee applies within 90 days, and only if you’ve completed two check-ins with photos.3 To stop a shipment, you have to cancel two business days before it goes out, and its terms send disputes to mandatory individual arbitration.4
Each rule makes sense on its own. Together, they make it easy to keep paying and hard to get your money back. ComfiSkin has no subscription, no shipments and no small print about refunds, because it’s free.
What that means for you: miss a cancellation window by a day and the next $59.90 box is on its way, with no returns.
What customers report
Curology has an A+ rating from the Better Business Bureau, but the BBB also lists 89 complaints in the last three years.5 On Trustpilot it scores 3.8 from more than 1,300 reviews, with 20% at one star.6
“I requested cancellation of my subscription in May. It was not processed.”
Its privacy notice also says it uses third-party advertising tools to serve “more targeted advertising”.7 ComfiSkin shows no ads and keeps your notes on your phone.
What that means for you: some customers say stopping is harder than starting. Keep proof of every cancellation.
What to do
- If you need prescription treatment, compare options with a dermatologist before committing to a subscription.
- If you subscribe, note your shipment dates and cancel at least two business days early. Keep the confirmation.
- Use ComfiSkin for everything else on your shelf, free, with every product checked against your skin.
Sources
- Curology support, pricing and products, updated 5 October 2026. support.curology.com
- Curology support, return policy. support.curology.com
- Curology support, refund policy. support.curology.com
- Curology terms, 21 July 2026. curology.com
- Better Business Bureau, Curology profile. bbb.org
- Curology on Trustpilot. trustpilot.com
- Curology privacy notice. curology.com
More comparisons
Nothing to cancel, nothing to return
Every product on your shelf, checked against your skin, for free.
- Free, all of itNo plans, trials or paywalls. Every feature, for everyone.
- No sign-upNo account, no email, no password to lose.
- No ads, no trackingNothing about you is sold, shared or followed around the web.
- Your notes stay on your phoneWith a password-protected backup that only you control.
- Never asks for your faceIt reads the label, not you.
- Answers for your skinYour skin type, concerns, avoid list and routine, every time.