This answer covers US Aquaphor Healing Ointment, a skin protectant medicine; for another Aquaphor product, follow that product's own label. The 14 ounce jar is sold as a size for the whole family, which is a lot of household diplomacy for one ointment.345
How do I check whether my Aquaphor is still usable?
- 1Look for the expiration date on the label, container or carton. Medicine expiration dates sometimes follow "EXP." Use the date for your own package rather than assuming every jar lasts the same number of years.
- 2Check for changes in color, texture or smell. General medicine safety guidance is to stop using a changed product, even before its expiration date.
- 3Consider how the ointment was stored. Heat and moisture can damage medicines before their printed expiration dates.
- 4If the date is missing or unreadable, contact Aquaphor with the product name, UPC and manufacturing code. Ask the brand to clarify the date rather than guessing what a code means.
Aquaphor's US customer service number is 800 227 4703. Its contact form accepts a product photo, so the packaging can do some of the explaining for once.6
Why does Aquaphor expire?
A medicine's expiration date marks the period during which the product is known to retain its strength, quality and purity when stored as directed. Manufacturers of medicines sold under an over the counter monograph, including Aquaphor Healing Ointment, must conduct stability testing to establish expiration dates and storage conditions. The date is about the finished medicine, not just whether the ointment still looks familiar.37
Can I use expired Aquaphor if it looks normal?
No. Normal appearance is not a reason to extend a medicine's expiration date yourself. Expired medicines can lose strength or change chemically, so replace expired Aquaphor instead of relying on its appearance. There is no extra period after expiration to recommend for a jar stored at home. This applies whether you use the ointment for chapped lips, cracked skin or minor cuts.157
Where should I store Aquaphor?
Follow any storage instructions on your package. General medicine storage guidance favors a cool, dry place, such as a dresser drawer or closet shelf, in the original container. Avoid a damp bathroom cabinet and a car's glove compartment. In a kitchen cabinet, keep medicines away from the sink, stove and hot appliances. Store Aquaphor out of children's reach and sight.12
How should I use an unexpired jar?
Aquaphor Healing Ointment's directions are to apply as needed. For dry skin, general moisturizer guidance favors applying ointment immediately after bathing to help retain moisture; application at other times is also useful. Keep Aquaphor out of your eyes. Do not use it on deep or puncture wounds, animal bites or serious burns. Stop use and ask a doctor if the condition worsens, symptoms last more than seven days, or symptoms clear and return within a few days.34
What should I do with expired Aquaphor?
Check the package for disposal instructions. A medicine collection location or prepaid medicine return envelope is the preferred disposal route. Ask a pharmacy about local options. Do not flush medicine down the sink or toilet unless it is on the FDA flush list.12
Where this answer comes from
- 1Don’t Be Tempted to Use Expired Medicinesfda.gov
- 2Storing your medicines: MedlinePlus Medical Encyclopediamedlineplus.gov
- 3DailyMed - AQUAPHOR HEALING- petrolatum ointmentdailymed.nlm.nih.gov
- 4Emollients and Moisturizers (Moisturisers)dermnetnz.org
- 5Aquaphor® Healing Ointment 14oz | Multi-Purposeaquaphorus.com
- 6Contact Usaquaphorus.com
- 7Expiration Dates - Questions and Answersfda.gov